Customer Service Advisor – Atlantic Quay, Glasgow

Salary: £19,292 basic salary + £771 Flex cash

Shift pattern: Flexible Mixed

Well just need you to commit to a specified shift pattern for a minimum of 12 months (after which you can request a change to your working pattern to suit you).

We’re continually recruiting for our roles throughout the year, that’s why you might see the same location being advertised.

At Lloyds Banking Group, we’re helping Britain recover.

And we’re helping people, businesses and communities prosper.

With a caring attitude, you’ll help us become the best bank for customers.

What you’ll do

You’ll support customers of our Lloyds Bank, Halifax and Bank of Scotland brands.

Speaking to all kinds of people every day, you’ll take care to understand their needs.

You’ll make sure everyone gets the best from their bank.

How you’ll do it

It all starts with a fantastic, paid 6-week training programme.

You’ll learn all about our products, so you don’t need any previous financial services experience.

We’ll give you all the skills and knowledge you need to make a real difference for customers.

You’ll connect to them by phone, social media, webchat and video call.

Where you’ll do it

This job is part of our Glasgow contact centre team, based at Atlantic Quay.

But you’ll have the option to work from home after your initial 3-month training and supervision. *

What you’ll bring

Great rewards

As well as your salary, you’ll enjoy a rewards package packed with flexibility. Highlights include:

You’ll be part of an inclusive workforce that wants to be as diverse as the communities we serve.

Help us shape the financial services of the future and you’ll enjoy lots of opportunity to develop and grow.

Were passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.

Just let us know if any reasonable adjustments are needed to our recruitment processes and well try to accommodate them.

So, if you have the passion for helping people we’re looking for then we’d love to hear from you...

Our roles often generate a lot of interest and can close early so dont miss this chance to apply!

* At present colleagues can request to become Home Workers from 3 months tenure, which is subject to Senior Manager approval and satisfying performance behavioural requirements.

At Lloyds Banking Group, were driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us youll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means youll have many opportunities to learn, grow and develop.

Were focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.