Have you experience working on a Helpdesk, Service Desk, Planning or have worked in the facility Management sector?
All potential applicants are encouraged to scroll through and read the complete job description before applying.
* Would you like to work in a role that provides a direct salary increase after training?
* Would you like to work for a company that provides stability, longevity, and opportunity?
Anderson Knight is looking to recruit 2 Helpdesk Coordinators to join their team in Glasgow on a full time and permanent basis.
This role will be for a total of 37.5 hours per week and will involve working on a rotating shift pattern so a degree of flexibility is required.
It is a 5 week rotational pattern which will see you working 8am-4pm for 70% of the time and 30% of the time 1-9pm shift.
* Log service requests from customers onto internal Systems
* Promoting positive customer service, dealing with any customer enquiries in a professional manner as necessary
* Organise the workload of the engineering team
* Organise direct engineering resource to ensure customer deadlines are met
* Understand customer contracts and assist in delivering KPI Targets
* Remote triaging of reported issues through to resolution
* Liaise with the other departments as required to ensure all deadlines are met in the most efficient manner
* Provide additional support to ensure coverage of the teams work when on holiday or absent
* Develop and maintain key departmental & interdepartmental relationships
* Competent in the use of Microsoft applications – Outlook, Excel, Word
* Ability to work well as part of a team or independently as required
* Shows attention to detail
* Excellent customer service skills
* Able to deal with conflicting priorities calmly and efficiently
* Decision making
* Ability to handle escalations
* Maintain and develop own skills and experience as required
* Willing to undertake training as required to obtain new skills and techniques to support continuous improvement & development of the department and job role.
So if you have a proven track record in Helpdesk, Service Desk, Customer Service or Planning then I want to hear from you, so send me your CV today! Immediate starts available