Helpdesk Coordinator job from Anderson Knight in Glasgow
Anderson Knight

Helpdesk Coordinator

Company: Anderson Knight
Category: Management Occupations
Location: Glasgow
Posted Date:

About Job

Have you experience working on a Helpdesk, Service Desk, Planning or have worked in the facility Management sector?

All potential applicants are encouraged to scroll through and read the complete job description before applying.

* Would you like to work in a role that provides a direct salary increase after training?

* Would you like to work for a company that provides stability, longevity, and opportunity?

Anderson Knight is looking to recruit 2 Helpdesk Coordinators to join their team in Glasgow on a full time and permanent basis.

This role will be for a total of 37.5 hours per week and will involve working on a rotating shift pattern so a degree of flexibility is required.

It is a 5 week rotational pattern which will see you working 8am-4pm for 70% of the time and 30% of the time 1-9pm shift.

Duties:

* Log service requests from customers onto internal Systems

* Promoting positive customer service, dealing with any customer enquiries in a professional manner as necessary

* Organise the workload of the engineering team

* Organise direct engineering resource to ensure customer deadlines are met

* Understand customer contracts and assist in delivering KPI Targets

* Remote triaging of reported issues through to resolution

* Liaise with the other departments as required to ensure all deadlines are met in the most efficient manner

* Provide additional support to ensure coverage of the teams work when on holiday or absent

* Develop and maintain key departmental & interdepartmental relationships

Experience:

* Competent in the use of Microsoft applications – Outlook, Excel, Word

* Ability to work well as part of a team or independently as required

* Shows attention to detail

* Excellent customer service skills

* Able to deal with conflicting priorities calmly and efficiently

* Decision making

* Ability to handle escalations

* Maintain and develop own skills and experience as required

* Willing to undertake training as required to obtain new skills and techniques to support continuous improvement & development of the department and job role.

So if you have a proven track record in Helpdesk, Service Desk, Customer Service or Planning then I want to hear from you, so send me your CV today! Immediate starts available

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