Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.
Citi Market Operations and Operations Technology is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in people and their development. We are transforming and simplifying our operating model creating an exciting environment which encourages diversity of thought and inclusion.
We are a dynamic, global and diverse Organisation, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs.
Our Operations groups are core to the success of the Markets business and has significant impact across the lifecycle of a Trade. We partner extensively with a range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We have a Client relationship group dedicated to overseeing the group service performance and strategic partnership for our top tier client base, where we play a key role in supporting our global clients to ensure they have a first class experience when doing business with Citi.
Our Digitization and Implementation group works alongside our Operations teams delivering automation solutions to solve for operational challenges. We partner with Citi’s innovation labs to drive optimization and overall play a pivotal role in enabling us to transform to achieve our target operating model.
Our Technology groups develop and implement a wide range of applications that support the Operations, Change, Design and Implementation groups in providing innovative products and solutions. We have re-imagined how to provide technology and service in our domain through the alignment of our team vision, culture, and aggressive retirement plan for legacy applications and adoption of a micro-based containerized cloud environment. We encourage our people to create, explore and be adventurous whilst taking measured risk, adopting safe practices to protect the firm.. Data lineage and optimization is core to how we develop our eco system. We are growing our capabilities using artificial intelligence, natural language processing and machine learning.
Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace. We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm and our reputation.
We work closely with our external global peers, partners and regulators, and play an integral part in leading an agenda at the forefront to optimise and streamline processes, and drive strategy across our industry.
Prime Finance Middle Office supports Securities Lending & Prime Brokerage Business, across both CGML, CGME and CGMI, and is part of the overall Prime Finance Business unit.
The department consists of the following core areas, Control, Trade Handling, regulatory support, Client Service, Operational Support to Business and Payments.
The role sits as part of the Prime Finance Middle Office Control team. The role is primarily providing Client driven activity support within the middle office group across the key areas of the business across the various geographically locations for Both Citi and Clients, giving support and partnership to the Client Service Reps. Which includes, Trade services, Control, Post trade, Regulatory and relationship management. The role will include managing and mentoring the NAM Control team and enhancing the key processes and reconciliations in this area. The successful candidate will interact closely across all levels of seniority within Middle Office, Business, Operations, Product Control and Operational Risk. This role will also include looking into Regulatory asks, co-ordinating across multiple teams, as well as deep diving into functions and trading flows looking at synergies across areas and processes. With the view to automate, enhance, streamline and remove redundant processes and functions and overall support structures
The successful candidate will be responsible for Regulatory requirements and deliverables, as well as overseeing the Belfast Control team. Ensuring we enable our clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best in class solutions. Providing support to the Prime Brokerage Client Service team, Business and Clients. Resolving complex issues and providing guidance and training to enable the group to further develop.
Delivery of solutions to benefit the client experience – focusing on operational efficiencies.
Analysis of Citi performance at a client level, in order to improve performance, address manual actions and improve delivery
Partner with senior managers to engage with clients on opportunities for improvement, driving change and innovation across all key middle office areas, increasing STP rates and reducing Manual Touchpoints.
Own and drive focused initiatives across Middle office engaging not only seniors stakeholders but client service representatives across the Primer Brokerage & Stock Loan teams
Identify and lead delivery of automation and innovation solutions that will improve the Client experience and increase productivity.
Preparation of client/internal meeting decks.
Presentation of analysis to senior stakeholders, contribution and preparation of high quality materials for business reviews, project meetings, including proactive follow-up of actions to closure.
Analysis of progress against strategic and financial objectives, and drive corrective actions where required
Management responsibilities and mentoring the EMEA Control team.
Support to both the Regional & Global Product Head of Prime Finance Middle Office.
Develop and maintain a collaborative relationship with the Prime Business in EMEA and EMEA clients, acts as a trusted advisor on operational matters.
Monitor emerging operational best practices in the Industry; determine what is required to create competitive advantage in support of the Business.
Oversee the implementation of policies and controls within the unit and ensure staff are aware of their obligations.
Leads benchmarking and process improvement initiatives to improve controls and make processes more efficient and transparent.
Manage ad hoc requirements in a pressurised environment.
Develop an in depth knowledge of the Regulatory requirements, products, markets and processes being supported
Exposure to products supported by the Prime Finance Middle Office.
Fully proficient in the use of technology within own department.
Enhancing communication and organisational skills. Meeting targets set within the group and interacting with a wide spectrum of people to achieve these skills.
Self-motivation, flexibility and a strong desire to succeed will bring a recognised and rewarded career.
Continued development of leadership skills.
Understanding of life-cycle of trade processing for significant product type (Equity / Fixed Income / Derivatives). Includes trade capture, P&L, settlements and reconciliations for the Prime Finance team.
Understanding of Equity settlement principles and practices.
Understand and Deliver on Regulatory required projects
Understanding of the Books & records & how all the processes fit together.
Work experience in the Financial Services Industry is a must.